Help center
Common questions, and how to reach us.
Frequently asked questions
Booking
How do I book tickets?
Open an event or film, choose a session, pick your seats or ticket types, and check out. We hold your tickets for a few minutes while you pay.
What does a held booking mean?
When you start a booking we reserve your tickets so nobody else can take them. Pay before the timer runs out, or we release them.
Payment
What payment methods are accepted?
You will see the methods available in your country at the payment step. The amount shown there is the full amount, including fees.
My payment failed. What now?
Nothing is charged on a failed payment. Your hold may have run out, so start the booking again from the event page.
Tickets and QR codes
Where are my tickets?
Your QR tickets appear under My tickets as soon as you pay. Each ticket has its own code, and we scan it at the door.
Can I transfer a ticket?
The organizer handles transfers. Contact them from the event page.
Refunds
How do I request a refund?
Open the booking under My bookings and request a refund. The organizer decides, and their refund policy is shown on the event.
Films and seats
How does seat selection work?
On films and seated shows you pick your seats from the seat map. We hold them while you check out.
Account
How do I update my profile?
Go to your account to change your name. We use your email for booking confirmations and support replies.
Contact us
Not here? Send us a message and we will reply.
How are we doing?
Tell us how ETicketsGo is working for you. We read every rating.
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