Terms & Conditions

1. Overview

ETicketsGo is a ticketing platform connecting event Organizers with Customers. We provide the technology to list events, sell tickets, process payments, and manage entry. Organizers are responsible for their events; ETicketsGo is not the event provider unless expressly stated.

2. Accounts

• Provide accurate information and keep your credentials secure.
• You are responsible for activity under your account.
• We may suspend accounts for violations, fraud, or security risk.

3. Buying tickets

Prices, fees, and the final total are shown before payment. A ticket is issued on successful payment and is subject to the Organizer's event terms. Tickets contain a secure, single-use entry credential; reproduction or resale outside permitted channels may void them.

4. Refunds & cancellations

Refunds follow the Refund and Cancellation Policy and the Organizer's stated policy. If an Organizer cancels an event, refund handling is described there.

5. Organizers

Organizers additionally agree to the Organizer Agreement, including accurate listings, honoring valid tickets, and lawful operation of their events.

6. Acceptable use

No fraud, unauthorized access, interference with the platform, unlawful content, or circumvention of security or entry controls.

7. Intellectual property

The platform, its software, and branding are owned by ETicketsGo. Organizer and Customer content remains theirs, with a license for us to operate the service.

8. Disclaimers & liability

The service is provided "as is" to the extent permitted by law. We are not liable for an Organizer's event, its cancellation, or its conduct; our responsibility is the ticketing platform itself.

9. Text messages

If you give us your mobile number and agree to text messages, we send you messages about your account and your tickets - confirmations, entry details, and changes to an event you booked. Message frequency depends on your activity. Message and data rates may apply. Reply STOP to any message to stop receiving them, or HELP for help. Agreeing to text messages is not a condition of buying a ticket. See the text message programme for the full details.

10. Privacy

Personal data is handled per the Privacy Policy.

11. Your country

You are reading the version for countries where we have no local entity. The country of the event you book decides which version applies to that booking.

We have not published a local entity or local supplement for your country yet. These terms apply, and the currency and tax shown at checkout follow the country the event is in.

12. Changes

We may update these terms; material changes will be communicated.

13. Contact

Use the form on the contact page. It reaches our support team. The company that operates ETicketsGo, and how to reach it, is listed under legal and business information.