ETicketsGo text messages

Who sends these messages

Text messages come from ETicketsGo, the ticketing platform you booked through. We sell tickets for events and check guests in at the door. ETicketsGo is operated in India by DeepTrics Software Solutions Private Limited and in the United States by DeepTrics LLC.

What we send

Messages about your account and the tickets you bought. For example:

• A one-time code when you sign in with your mobile number.
• Confirmation that a booking succeeded, with your ticket details.
• Entry details and reminders for an event you booked.
• A change to an event you booked, such as a new time or a cancellation.
• Confirmation that a refund has been sent.

If you separately agree to it, we may also tell you about other events. That is a different choice, and you do not have to make it.

How often

Message frequency depends on what you do. Most messages answer something you just did, such as signing in or buying a ticket, so a booking usually means a small number of messages around that booking and the event itself.

Cost

Message and data rates may apply. We do not charge you for messages; your mobile operator may, according to your plan.

How to agree to text messages

Sign in, open your notification settings, and turn on text messages. Nothing is turned on for you: the setting starts off, and we record your choice, when you made it, and how - so we can show that you agreed rather than that we assumed it.

Agreeing to text messages is not a condition of buying a ticket. You can buy tickets, get your tickets and get a refund without ever agreeing to text messages.

How to stop them

Reply STOP to any message from us and we stop sending them to that number. You can also turn text messages off in your notification settings at any time. If you change your mind, reply START to begin again.

How to get help

Reply HELP to any message from us for help and these contact details.

You can also reach us through the contact page, or by email at support@eticketsgo.com.

Your privacy

We do not sell your mobile number, and we do not share it with third parties or affiliates for their own marketing. It goes only to the messaging providers that deliver our messages, who may use it only for that, and where the law requires disclosure. The Privacy Policy explains what we collect and why, and the Terms and Conditions cover your use of ETicketsGo.